EMPLOYMENT

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Field Service Technician

Location: Granger, IN

Role Description​

As a field service technician you are a part of our outstanding technical department that not only services companies onsite, but also able to provide phone and remote access support when needed. This position will require the individual to help setup, dial in, program, and perform F.A. T’s (Factory Acceptance Testing) when the project requires it. Acting as a first line response to customers you will communicate in an open, helpful, and engaging manner with your focus being troubleshooting and finding the right solution for each customer.

This position requires traveling domestically as well as internationally to customer locations for commissioning & installations and will require availability in the event an emergency should come up. You will be asked to organize your traveling accommodations using BPI’s resources while using a conscious mindset in doing so. No matter the situation, your fellow colleagues are here to help if a situation is outside your knowledge base, and BPI’s employees will help find the best solution possible. You will be required to possess a valid passport.

Job Responsibilities​

  • Setting up, fine tuning, programming additional logic, and performing F.A.T’s on each new project.
  • Responding to customers service calls & maintenance promptly and effectively.
  • Automating & integrating industrial packaging machinery that includes,
    • I. VFFS & HFFS Baggers (Vertical form Fill and Seal & Horizontal Form Fill and Seal)
    • II. Scales Systems
    • III. Check-Weighing Systems
    • IV. Metal Detection
    • V. X-Ray Detection
    • VI. In-Line Conveyor Systems
    • VII. Print Systems
    • VIII. Conveying systems
  • Performing maintenance repairs, system overhauls, and troubleshooting on existing equipment.
  • Capturing customer information to complete invoicing.
  • Logging all customer calls & activity, and tracking all expenses incurred in the delivery of the service.
  • Identifying and pointing out to customers new technologies to improve their process.

Job Requirements & Basic Qualifications​

  • Either a bachelor’s degree in mechanical engineering/ mechanical technology engineering, 2-year robotic degree with minimum 5-years’ experience, or certifications of likewise attributes for those receiving training from military service.
  • Minimum 3-year experience.
  • Fundamental understanding of relay control logic, PLC’s, and HMI’s.
  • Able to work independently and available for travel.
  • Able to read schematics.
  • Valid driver license and verify to fly on airlines.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Three weeks of job-related training will be provided within BPI Equipment’s headquarters, but foundational knowledge and experience in these areas are key.

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